FAQ

Where do you ship?

We currently ship across Europe. Shipping availability and estimated delivery times are shown at checkout so you can review everything before placing your order.

How long does delivery take?

Delivery times vary depending on the product and destination. Most orders arrive within 7–14 business days. Once your order ships, you’ll receive tracking details by email.

Are the products exactly as shown in the photos?

Yes. All product images are selected and edited to accurately represent the design, finish, and atmosphere of each piece. Lighting appearance may vary slightly depending on room size, wall color, and light temperature selected.

Do your lights come with bulbs included?

Some products include an LED light source, while others offer it as an optional add-on. This is always clearly stated on the product page before purchase.

Can I return or exchange an item?

Yes. If you’re not fully satisfied, you may request a return or exchange within 14 days of delivery, provided the item is unused and in its original condition. Please contact us before returning any product so we can assist you properly.

Are your products safe to use?

Absolutely. All lighting products meet EU safety standards and are CE certified where applicable. We prioritize safety, quality, and long-term reliability in every piece we offer.

Do you offer installation support?

Our products include basic installation instructions. For best results, we recommend installation by a qualified electrician, especially for hardwired lighting.

How can I contact you?

You can reach us anytime via email through our Contact page. We aim to respond to all inquiries within 24–48 hours.

Will you be adding new products?

Yes. We regularly curate and introduce new designs that align with our values of clean living, comfort, and creative expression. You can follow our journey by subscribing to updates or checking back often.